Refund Policy.

01 / Website Design and Development Projects

Every website design and development project is carried out according to the scope of work, deliverables, timeline, and payment milestones agreed upon in the approved proposal or service agreement.

• Work begins after the client approves the proposal and completes the agreed initial payment.
• Clients are responsible for reviewing designs, layouts, and deliverables and providing feedback within the agreed timeframe.
• Payments for completed and approved milestones are generally non-refundable.
• If a client cancels a project after work has started, charges for work completed and authorised expenses incurred will be deducted from any amount eligible for a refund, subject to the project agreement and applicable law.

02 / Design Approval and Development Phase

For website projects, the design phase may include wireframes, mockups, homepage designs, inner-page layouts, and other visual elements.

• Clients should carefully review and approve the designs before development begins.
• Once the client approves the designs and development work starts, payments for completed design work are generally non-refundable.
• Requests for additional design concepts, major revisions, or changes beyond the agreed scope may incur additional charges.
• If a project is cancelled after development has started, the refund eligibility will depend on the work completed, approved milestones, and terms of the project agreement.

03 / Project Milestones and Payments

For projects divided into milestones, payments are linked to the agreed stages of work, which may include:

• Website planning and design.
• Homepage and inner-page design.
• Frontend and backend development.
• Content integration and functionality implementation.
• Testing, revisions, and website launch.

Once a milestone has been completed and approved by the client, the payment associated with that milestone is generally non-refundable.

Payments for work not yet performed will be assessed according to the project agreement, applicable cancellation terms, and applicable law.

04 / Search Engine Optimization (SEO) Services

SEO services may include keyword research, on-page optimisation, technical SEO, website audits, content optimisation, internal linking, performance monitoring, and reporting.

• Fees for SEO work already performed or delivered are generally non-refundable.
• SEO is an ongoing process, and results depend on factors such as search engine algorithms, competition, website history, content quality, and technical conditions.
• HDH Tech Solutions does not guarantee specific search engine rankings, organic traffic, leads, or sales unless expressly agreed in writing.
• For monthly SEO packages, cancellation requests must follow the notice period specified in the approved proposal or service agreement.
• Where a 30-day written notice period is agreed, clients must provide notice at least 30 days before cancellation takes effect.
• Any prepaid fees for services not yet delivered will be reviewed according to the applicable agreement and law.

05 / Cancellation of Projects

If a client wishes to cancel a website design, development, or SEO project, a written cancellation request must be submitted to HDH Tech Solutions.

Upon receiving the request:

• We will review the current project status and completed work.
• Charges for completed work, approved milestones, and authorised expenses may be deducted from any eligible refund.
• Any remaining amount eligible for a refund will be determined according to the project agreement and applicable law.
• Deliverables, source code, designs, and other project materials will be handed over in accordance with the agreed ownership, payment, and delivery terms.

Advance payments are not automatically refundable merely because a project is cancelled. However, any refund required under the applicable agreement or law will be handled accordingly.

06 / Additional Work and Scope Changes

Requests for additional pages, new features, integrations, redesigns, functionality changes, or other work outside the approved scope may require a separate quotation.

Payments made for additional work already completed are generally non-refundable. If additional work has not started, any refund will be assessed under the relevant agreement and applicable law.

07 / Delays and Inactive Projects

Project timelines depend on the timely provision of content, images, credentials, feedback, approvals, and other information required from the client.

If a project remains inactive for more than 30 consecutive days because required client inputs or approvals have not been provided, HDH Tech Solutions may contact the client to confirm whether the project should remain active.

If the project remains inactive, we may pause development or classify it as dormant in accordance with the project agreement.

Payments for work already completed and authorised expenses incurred are generally non-refundable. Restarting a dormant project may require a revised timeline or additional charges if agreed in writing.

08 / Website Maintenance and Support

If website maintenance or technical support is included in a separate agreement, its refund and cancellation terms will be governed by that agreement.

Fees for maintenance, updates, support, or other services already provided are generally non-refundable. Requests to cancel recurring services must follow the agreed notice period and renewal terms.

09 / Refund Processing Time

If a refund is approved, HDH Tech Solutions will generally initiate the refund within 20–30 working days from the date of approval.

The time required for the funds to appear in the client's account may vary depending on the payment method, bank, or payment provider.

We may request additional information where necessary to verify the original transaction or process the refund.

10 / How to Request a Refund

To submit a refund request, please contact us with the following details:

• Client or company name.
• Project or service name.
• Invoice or payment reference.
• Reason for the refund request.
• Relevant project correspondence or supporting documents, if applicable.

Our team will review the request and respond based on the project status, agreed terms, and applicable law.

11 / Changes to This Refund Policy

HDH Tech Solutions reserves the right to update this Refund Policy to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date. Changes affecting existing projects will be handled in accordance with the applicable agreement and law.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.